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Quality Management

Berlitz Principles

 

Berlitz has been a synonym for excellence in language services for more than 130 years. Millions of people from every background have learned new languages by the Berlitz method ® and been introduced to new cultures. The proven principles of the conversational Berlitz method ® are being updated and augmented by modern multi-media materials.

The satisfaction of our customers is the main plank of our corporate philosophy. Our greatest concern is the optimal support of our students. Therefore, the constant improvement of our teaching materials, continuous training of our employees and close control of internal quality can best satisfy the increasing demands of our customers.

We make constant efforts to improve employee relations by promoting gender mainstreaming. To be able to deal with gender-specific differences in language and diction, our coaches' work in teams and address varying needs individually. Twice a year, we conduct internal workshops for all our employees in order to integrate gender mainstreaming into everything we do.

As an international company we deal respectfully with everyone independent of sex, race, religion or ethnic and social background. We promote programs against discrimination due to a handicap, age or sexual orientation and are convinced that by dealing with one another fairly and with respect we will both profit and make a real inter-cultural contribution to society.

 

 

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