Communication Training

Situational leadership

Concepts and instruments for successful leadership

Concepts and instruments for successful leadership

• Leadership skills
• Elements from the management control cycle
• Concept and reality of leadership
• Self perception and reflexion of your own personality
• Leadership style analysis with an individualised profile of strengths and weakness
• Motivations theories
• The seven power types

The main emphasis will be on the personnel management, motivation, realisation of your own and of the company aims based on self perception and reflexion of your own personality. The participants will develop their own leadership personality and their own leadership instruments, with which they will be able to carry out personnel responsibilities in an authentic and professional manner.

 

Leadership

Concept and tools for successful leadership in an international environment

Concepts and tools for successful leadership in an international environment

• Leadership and behavioural cycle
• Leadership self-image, individual leadership style analysis
• Definition of cultural diversity
• Challenges created by an international working environment
• Communication Styles
• Analysis Tools to determine levels of employee skills and motivation
• Key actions and behaviours to prevent misunderstandings and potential conflict

The concept of the "global leadership" displays management strategies, which create synergies out of possible conflicts, which then increases the creativity potential of the team. The English vocabulary and English expression will be practised to reach an international leading role level through interactive practises, role plays and case studies.

Impressive rhetoric

Professional communication and speaking skills

Professional communication and speaking skills

• Individual rhetoric profile
• Psychology of communication, iceberg model
• Levels of communication, I-messages
• Public speaking and video analysis
• Persuasive techniques, rhetorical figures
• Impression management

To speak confidently and skilfully to an audience, requires more than good English skills. The most important attributes are persuasive speech and to also be easily perceivable. The conscious adoption of the linguistic instruments is a very important factor in success in international business, at meetings and conferences.

 

Conflict management

Working on conflicts in a solution oriented way

Working on conflicts in a solution oriented way

• Conflict related self perception and social perception
• Cause analysis
• The 9 escalation levels from Friedrich Glasl
• Communication techniques for de-escalation
• Conflict cultures in organisations
• Models and rules of solving conflicts

The participants analyse their own behaviour in conflict situations through several communications models and develop strategies aimed at de-escalation and solution-oriented communication. Through realistic scenarios, the participants learn how to avoid perception mistakes, to notice the trigger of the conflict and to therefore know which communication model to implement to maximise teamwork and to increase production efficiency.

 

Public speaking

Convince an international audience

Professional communication and speaking skills

Speaking in public in a foreign language has become possibly the most feared of all challenges. How to go about conceiving, structuring, and delivering the message and contents.

Geared to what kind of audience? In what context? To achieve what result? How to convince an audience having a different cultural framework of reference? How to be sure that the message is the one delivered?
This seminar increases your capacity to explain, persuade and convince when speaking in public to an international audience.

• Developing the faculty to conceive, prepare, deliver and focus on an objective led intervention
• Identifying sources of nervousness and methods for transforming into positive energy
• Adapting and adjusting a presentation by operating both verbal and non verbal levers
• Handling objections and dealing with unforseen circumstances
• Greater ease and comfort in English under pressure

Teambuilding

Successful multicultural teambuilding

Successful multicultural teambuilding requires that leaders put a premium on cultural values, behaviors and attitudes of a culturally diverse team. Successful teams are based on a shared vision, good communication, effective decision-making and employee motivation.

In an increasingly international and high-tech world communications bring teams together. Understanding how culture affects leadership, follower-ship and the internal drivers fo teams is critical for success. Participants will identify the crucial issues facing their global teams and will develop strategies to improve team performance.

Through the use of the Cultural Oreintations Indicator (COI), participants will also explore how their own behavioral style interacts with the attitudes and norms found in their culture and national cultures. The group will develop specific action plans that will lead their global team to greater success.

• Identify how cultural differences can enhance creativity, team building and problem solving
• Attain a deeper understanding of how cultural values, behaviors and attitudes impat global teams
• Develop techniques to address issues faced by culturally diverse teams
• Write a personal & team action plan modifying work styles focused on becoming a more effective team
• Incorporate the cross-cultural learning to specific situations, corporate culture and team building.

Leading international meetings

Tackling the challenges in an international environment

Tackling the challenges in an international environment 

With the internationalization of our business world and the subsequent increase in cultural diversity, the face of international meetings is constantly changing and as such they require both adaptability and new international managerial skills. A good number of managers have already understood the importance of gaining experience adapting and familiarizing themselves via training to the new issues and demands and expectations of the international meeting.

• Identify different styles of meeting and the most effective tools in each case
• Know how to prepare and run an "objective-led" meeting
• Increase meeting efficiency levels via increased information flow
• Observe, analyze and create increased group participation and synergy
• Capitalize on group dynamics in a multi-cultural environment
• Greater ease in English and specialized meetings vocabulary and structures

Negotiating in an international environment

Effective skills for a good negotiator

The balance between offer and demand has always conditioned how we approach the negotiating table. Negotiating is a power game which like chess is based on a few proven techniques, ploys and strategies. However the real key to successful negotiations lies in our power of observation and our capacity to handle the adversary by evaluating potential risks, costs and threats. What are the skills which make a good negotiator? What are the intercultural keys which enable us to unlock unfamiliar mind-sets and understand the cards we really have in hand? These are today´s real challenges.

Discover new techniques of behavioral observation and appropriate negotiating strategies! This seminar provides you with those intercultural keys which can systematically transform you into a winner at the negotiating table.

• Identifying different styles of negotiating strategies and tactics according to circumstances
• Leading an objective led round of negotiations and evaluation risk
• Providing tools aimed at formalizing appropriate negotiating techniques and strategies
• Acquiring and developing the skills and mind set of a good international negotiator
• Providing keys and tools to decipher our oponent´s approach
• Greater ease in English and specialized negotiations vocabulary